Privacy Policy

Last updated: November 9, 2026

Who We Are

Bright Otter Home Services, a trade name of J&T Cleaning Solutions LLC (“we,” “us,” “our”), provides window cleaning, pressure washing, house washing, roof cleaning, gutter cleaning, holiday lighting and commercial exterior cleaning in Superior, Duluth and the surrounding Twin Ports area. We are a service-area business based in northwestern Wisconsin and work at our customers’ locations. This policy explains what information we collect through our website, phone and text messages, how we use it, and the choices you have.

Information We Collect

Information you give us. When you request a quote, message us through our chat window, call or text us, or email us, you may provide your name, phone number, email address, town, the services you are interested in, photos of your property and anything else you choose to tell us (for example a gate code or the best time to call).

Information collected automatically. Like most websites, ours records basic technical information when you visit: pages viewed, the link you arrived from, approximate location (city level), device and browser type, and an anonymous identifier set by our analytics cookies. See “Cookies and Analytics” below.

How We Use Your Information

• To answer your request, prepare your quote and schedule and perform the work
• To contact you about your quote, appointments and follow-up on our services
• To understand how visitors use our website and improve it
• To protect our website and forms from spam and abuse
• To meet legal, tax and accounting obligations

Text Messages (SMS)

If you give us your mobile number and agree to receive texts, we may send messages about your quote, appointments, scheduling updates and our services. Message frequency varies. Message and data rates may apply. If you also check the separate box for promotional messages, we may send occasional offers and seasonal service reminders. Reply STOP at any time to opt out, or HELP for help. Agreeing to receive texts is optional and is not a condition of purchase; you can request a quote without it.

We do not share mobile numbers or text-messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers who help us deliver messages, as described below.

Mobile Messaging Terms

• Program: Bright Otter Home Services (J&T Cleaning Solutions LLC) customer-care and appointment messages, plus occasional offers only if you agree to promotional messages. You opt in by sending us your name and mobile number through the chat window on our Text Us page and agreeing there to receive texts, or by texting us first at (715) 718-7488. Filling out our quote form does not sign you up for texts.
• Frequency: varies with your request and scheduled work; usually a few messages around a quote or appointment.
• Cost: message and data rates may apply according to your mobile plan.
• Opt out: reply STOP to any message. You will get one confirmation text and no more messages unless you opt in again (reply START).
• Help: reply HELP, call (715) 718-7488 or email info@brightotterhomeservices.com.
• Carriers are not liable for delayed or undelivered messages.

Cookies and Analytics

We use Google Tag Manager and Google Analytics 4 to measure how the website is used (which pages are visited, how visitors arrive, and whether a quote request or phone tap happened). Google Analytics uses cookies and an anonymous identifier; it does not receive your name, phone number or email from us. You can block cookies in your browser settings or use Google’s Analytics opt-out add-on. Our fonts are loaded from Google Fonts, which receives your IP address when the page loads. Our quote form and our chat window are provided by LeadConnector (GoHighLevel), which processes what you enter on our behalf.

How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business: our website host, our customer-management and messaging platform (LeadConnector / GoHighLevel), Google (analytics, fonts and tag management) and our email provider. They may use your information only to provide their service to us.
• Legal requirements: when the law, a court order or a government request requires it, or to protect our rights, property or safety.
• A business transfer: if the business is sold or merged, your information may transfer with it under this policy.

How Long We Keep Information

We keep quote and customer records as long as needed to serve you and to meet tax and accounting obligations, then delete or anonymize them. Analytics data is kept according to Google Analytics’ retention setting.

How We Protect Information

Our website uses HTTPS, our accounts use strong passwords and limited access, and our service providers maintain their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

• Ask us what information we hold about you, and ask us to correct or delete it.
• Opt out of texts at any time by replying STOP, and of calls or emails by telling us.
• Block or delete cookies in your browser.

To exercise any of these, contact us using the details below. We will respond within 30 days.

Children’s Privacy

Our services and website are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

Links to Other Websites

Our website may link to other sites (for example Facebook). Their privacy practices are their own; please read their policies.

Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest version. Material changes will be posted on this page.

Contact Us

Bright Otter Home Services
Phone: (715) 718-7488
Email: info@brightotterhomeservices.com